Media library · Documentation

Images and videos in the media library are accessible via public URLs. They can serve as reference media when creating templates, or as a hosted media source when sending multimedia messages.

Public content only

Files in the media library are directly accessible via public URLs. Do not upload any private or sensitive content.

Uploading images

Click Uploadat the top right and pick one or more image files from your computer (only image files are accepted; you can select several at once). The files upload one after another, and when they finish you'll see a confirmation such as Uploaded 3 files. The new images appear at the top of the grid, since the default sort is newest first.

File names are kept unique automatically

If you upload a file whose name already exists, the system adds a numeric suffix (for example logo_01.png, logo_02.png) so names never collide. You don't have to rename anything before uploading.

Managing images

Open a card's more menu (⋯) to act on a single image, or use the selection toolbar to act on several at once.

Preview an image

Click an image to open a full preview. From the preview you can Copy its public URL or Download the file; the file name is shown along the bottom.

Copy the public URL

Use the copy button on a card (it appears when you hover) or Copy public URLfrom the more menu. The full address is placed on your clipboard and you'll see Public URL copied. Paste it wherever a public image URL is expected — a template's default header media, a broadcast image, or a conversation reply.

Rename an image

Choose Rename from the more menu. In the dialog, edit the File name field (it cannot be empty) and click Save. If the name you chose already exists, it is de-duplicated automatically and you'll see the final name in the confirmation, for example Renamed to "logo_01" (auto-deduped); otherwise it simply confirms Renamed. The grid refreshes with the new name.

Delete an image

Choose Delete from the more menu. When the dialog opens it checks where the image is used and shows you the result:

Not used internally — a green note confirms no template or other internal resource references this image.
Used as template header media — a red note lists the templates that use this image as their default header media. Deleting it clears the default on those templates.

Deleting can break external links

The library only tracks how images are used inside the system (template default media) and cannot confirm whether an image is referenced externally. If you delete an image, any outside system still pointing at its URL will break — for example, images in messages already sent to users will no longer load. Check for external dependencies first.