AI Agent
An LLM-powered intelligent agent capable of handling over 90% of inbound service scenarios. Supports advanced capabilities including tool calling, knowledge base retrieval, and seamless handoff to human agents.
Core capabilities
Up and running with simple configuration
Start from a base Agent trained on extensive data, then apply a few simple customizations to go live. The intelligence is handled by the base Agent — customers only need to configure the personalization.
Seamless AI and human collaboration
Smart rule-based routing lets AI agents read user intent and transfer conversations to the right human agent — for example, routing after-sales enquiries directly to the after-sales team.
Backed by tools and knowledge
Built-in tools include tagging users, adding to blacklist, and recording session notes; attach a local knowledge base for RAG retrieval, or wire up your own custom tools to take real business actions.
Front desk and back office
An AI agent can face customers directly, or run purely in the back office — for example analyzing a conversation when it closes and auto-tagging the contact, quietly building up customer profiles.
Cost-aware and always adjustable
Multiple tiers of LLM capability are supported, letting you find the right balance between intelligence, response speed, and compute cost for your business scenario.
Let AI take the first wave
Send repetitive questions to AI and reserve complex ones for people — multiplying what your team can handle.