Agent workbench

A modern, dedicated workspace for agents. Sign in and start chatting with WhatsApp customers right away, with smart routing, quick replies, and contact tagging all built in.

Core capabilities

Simple and efficient UI

A layout familiar to WhatsApp users — the interface and features are immediately clear, so agents can get to work without any training.

Presence-aware routing

Agents toggle between Online and Busy, and the system routes new conversations only to online agents; a few minutes of inactivity flips them to Away, so no customer is left with an absent agent.

Quick replies and attachments

Type / to pull up your saved quick-reply snippets, and send images, video, audio, and documents.

Meta service window compatible

The workbench fully supports Meta’s 24-hour customer service window. Free-form replies are available while the window is open; once it closes, agents are restricted from sending non-template messages.

Privacy and session audit

Sensitive information such as phone numbers and display names can be hidden from agents; the admin console provides up to 6 months of conversation history for audit and review.

Give your agent team an efficient work environment

Focus on the conversation; let the system handle routing, presence, and delivery tracking.

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