AI tool calling

Let AI agents do more than chat — let them act. Beyond built-in tools like handoff, tagging, and history lookup, connect your own systems over MCP / HTTP so the AI can complete real business workflows mid-conversation.

Core capabilities

Ready-to-use built-in tools

Enable with a checkbox: read conversation history and user profile, request handoff, add session notes, search the knowledge base, tag users, and blacklist — covering common agent scenarios.

Connect your own systems

Custom tools talk to external systems over HTTP or MCP. Describe the inputs with a JSON Schema and the AI extracts the arguments from the conversation, calls your endpoint, and composes a reply from the result.

Safe, controlled calls

Fully customizable request configuration with support for multiple authentication methods and IP whitelisting. A built-in audit trail covers every call, making the entire process secure and traceable.

Example: look up an order

Configure a get_order_status tool pointing at your order API. When a customer asks where their package is, the AI extracts the order ID, calls your endpoint for the shipping status and tracking number, and replies in natural language — no human in the loop.

Make AI part of your operations

Tool calling lets AI agents take part in ordering, lookups, bookings, and ticketing — not just Q&A. It behaves like a teammate with access to your internal systems, getting things done right inside the chat.

Give your AI hands

Wire your systems into the conversation and let AI get the job done in chat.

Book a demo Read the docs

Explore more features

Smart template operationsSmart template groups automatically create marketing templates; when quality drops, AI adds templates better suited to your business scenario.Mass messagingCreate a broadcast campaign in a few steps, send messages at scale, and track delivery and read status for every message in real time.Agent workbenchAn efficient, clean workspace for agents — with quick replies, chat notes, and contact tagging.AI AgentReplies, calls tools, and hands off to humans on its own — add it to a queue and it works like any other teammate.Audience managementContacts and profiles built automatically from conversations, segmented by a shared tag catalog for smarter outreach.Local knowledge baseSet up a private knowledge base in a few steps, turning AI agents into experts on your customers' business.