Audience management
Turn every conversation into usable customer data. Contacts are gathered automatically, then segmented, profiled, and filtered through one shared tag system — so both marketing and service get sharper.
Core capabilities
Contacts build themselves
Every user who interacts via WhatsApp becomes a contact. Combined with AI Agent auto-tagging, this builds precise audience profiles automatically.
Smart blacklist
Add numbers you no longer want to reach to the blacklist — broadcasts and inbound assignments are filtered automatically, and AI agents can trigger a blacklist action directly from within a conversation.
Tagged from every angle
Tags can come from admins, agents, the public API, AI agents, or AI auto-tagging when a conversation closes — and each one records its source and date, so you always know where it came from.
Fully automated tagging
The AI agent matches appropriate tags based on the context of conversations with users and the tag descriptions — the entire process is automated.
Template button blacklist sync
By setting quick-reply buttons in template messages, users who tap them are automatically added to the blacklist — protecting the user experience and maintaining WhatsApp template account quality.
Put customer data to work
Filter high-value leads by tag and send the right message to the right people.